Terms of Use and Service

Terms of Service

Terms of website use & service


Please carefully read and understand the terms of
using this website and the terms
of ordering meals (food service) from FitChef Toronto.


If you have questions, please Contact Us

Contact Us

Terms of Service When Ordering FitChef Meals

Legal Stuff

These Terms and Conditions constitute the entire agreement between you, the Client,
and FitChef Toronto. By purchasing FitChef Toronto food items, the Client
confirms that they have read, understand, and agree to these Terms and
Conditions. Service will be delivered upon receipt of full payment. No service
will be delivered without full payment.

FitChef Toronto respects the Client’s right to privacy and undertakes to make every
reasonable effort to protect your confidential information. FitChef Toronto
will not sell your name, address, or other personally-identifying information
to unrelated third parties, nor use such information for any reason unrelated
to the services provided by FitChef Toronto.

We hold the right to refuse service for any reason deemed fit.

Prices are subject to change without notice.

Using cryptocurrency as a payment method:

The information provided on this website does not constitute investment advice, financial advice, trading advice, or any other sort of advice and you should not treat any of the website's content as such. FitChef Toronto does not make any recommendations regarding cryptocurrency. Do conduct your own due diligence and consult your financial advisor before making any investment or purchasing decisions.

In no event shall the owners of, or contributors to, the Website be liable for any damages of any kind, including, but not limited to, loss of use, loss of profits, or loss of data arising out of or in any way connected with the use of the Website.

The Website does not store or send cryptocurrencies.

Any refunds will be conducted in CAD currency for the cost of the product/service.

Ordering Policies

All orders must be in by Thursday at 6 pm for Sunday deliveries; so set those reminders on your phone!

Any orders after that time frame will be honoured for the following Sunday delivery date.

Please be advised this is only in the city of Toronto, if you have any questions regarding the eligibility of your
address, please contact us prior to ordering.

For your order to be honoured, it must be paid in full in advance.

Please be sure to fill out a profile so we know your preferences. If at any time anything changes; whether you start a
new diet etc., let us know by email so we can update your info and continue to
give you menus that correspond.

It is the client’s responsibility to notify us of any allergies. We work diligently to avoid cross-contamination,
ensuring we follow safe food handling practices. By ordering, you agree that FitChef Toronto does not assume any liability if the Client, or someone who the Client decides to share meals with (collectively referred to
herein as the “Client”), experiences an adverse reaction or illness to the food
prepared by FitChef Toronto. Unless you state an allergy, your food may have
ingredients that are an allergy to others.

Cancellations / Refunds

If you need to cancel your order, you have some options.

You can defer the week – and notify us
a week before your new desired delivery date. Valid within the year unless discussed othwerwise. However, if you
wait till 48hrs or less, this is no longer an option.

If you cancel your order and want a

Day of delivery: no refund.

24 hrs. before delivery - no refund.
48 hrs. before delivery – 50% refund.

If you purchase a multi-week package
(4 or 8 wks.) and need to skip a week for any reason; you must give
notification a minimum of 4 days before the scheduled delivery date. Failure
to do so may cause an inconvenience fee charge of $50.

If for any reason you are not pleased with one or more of your meals – let us know within 5 days of receiving your
delivery so we may address your concern. Your satisfaction is important to us!

Bag Policy

Cooler bags left on the client's property or with the concierge are to be returned. Upon receiving your order, leave the ice packs in the cooler bag. Contact us to pick it up the following Sunday either from your doorstep or arrange to pick up from the concierge. Failure to return the bag will result in a $15 bag fee.


Do I return the containers?

No, you can reuse them for personal
use, or recycle them.

They make great organizers for small toys
& hair stuff 😉

What If I won’t be home when you

If you have a concierge available in your
building; we can leave it there(in insulated bags with ice packs).

Leaving packages on the porch, or
backyard is strictly on an instructional basis (at your own risk).

Otherwise; someone (even if its not the
account holder), should receive the package and immediately refrigerate it. Meals
that are left at the concierge or otherwise (with the client’s approval) is at risk
of the client and FitChef Toronto bears no fault. We do not
recommend your meals be left out longer than 2 hours even though they are on
ice – doing so is at the client’s risk.

What time will my food get here?

We will be in contact with you the previous night/ morning of with a delivery window so you can plan your day

What if I need to skip a week?

No worries, let us know at least 4 days
before delivery (if you’ve purchased a multi-week plan).

You can defer to another week when
you’re available.

Can the food go in the freezer?

Most meals are freezer-safe. We don’t
recommend you freeze fish or any salads.

How long does the food stay good?

Any fish/seafood dishes are recommended
to be consumed first within 2 days.

Salads up to 3-4 days, your da 4& 5+ meal
can be frozen upon receiving and take it out the night before for day 5 or
weekend. We do not recommend keeping meals without freezing past 5 days. Doing so is at
the client's risk.

While all FitChef Toronto meals are made in keeping with best food safety practices,
the Client is responsible for the proper storage of meals and expected to
follow any received instructions regarding their handling. You agree that
FitChef Toronto does not assume liability for any illness or reaction that the
Client experiences from consumption of our products.

Is it gluten-free?

Most dishes/ingredients are gluten-free. But if you specify you need it gluten-free; we’re extra diligent to make
sure your preference is honoured. If you do have Celiac, we must inform you the
kitchen is not a strict gluten-free kitchen.

I’m Vegan, what are my options?

We create delicious plant-based options as well!

Can you deliver to my office?

As long as you have enough fridge space
for your entire order, no problem!



January 24 2020

Terms of service when using this website


1. Introduction

This website is operated by The
Fit Chef
. The terms “we”, “us”, and “our” refer to The Fit Chef.
The use of our website is subject to the following terms and conditions of use,
as amended from time to time (the “Terms”). The Terms are to be read together
by you with any terms, conditions or disclaimers provided in the pages of our
website. Please review the Terms carefully. The Terms apply to all users of our
website, including without limitation, users who are browsers, customers,
merchants, vendors and/or contributors of content. If you access and use this
website, you accept and agree to be bound by and comply with the Terms and our
Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are
not authorized to access our website, use any of our website’s services or
place an order on our website.

2. Use of our Website

 You agree to use our website for
legitimate purposes and not for any illegal or unauthorized purpose, including
without limitation, in violation of any intellectual property or privacy law.
By agreeing to the Terms, you represent and warrant that you are at least the
age of majority in your state or province of residence and are legally capable
of entering into a binding contract.

You agree to not use our website to
conduct any activity that would constitute a civil or criminal offence or
violate any law. You agree not to attempt to interfere with our website’s
network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate
personal information, such as your email address, mailing address and other
contact details in order to complete your order or contact you as needed. You
agree to promptly update your account and information. You authorize us to
collect and use this information to contact you in accordance with our Privacy

3. General Conditions 

We reserve the right to refuse service
to anyone, at any time, for any reason. We reserve the right to make any
modifications to the website, including terminating, changing, suspending or
discontinuing any aspect of the website at any time, without notice. We may impose
additional rules or limits on the use of our website. You agree to review the
Terms regularly and your continued access or use of our website will mean that
you agree to any changes.

You agree that we will not be liable to
you or any third party for any modification, suspension or discontinuance of
our website or for any service, content, feature or product offered through our

4. Products or Services 

All purchases through our website are
subject to product availability. We may, in our sole discretion, limit or
cancel the quantities offered on our website or limit the sales of our products
or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to
change, without notice. Unless otherwise indicated, prices displayed on our
website are quoted in Canadian dollars.

We reserve the right, in our sole
discretion, to refuse orders, including without limitation, orders that appear
to be placed by distributors or resellers. If we believe that you have made a
false or fraudulent order, we will be entitled to cancel the order and inform
the relevant authorities.

We do not guarantee the accuracy of the
colour or design of the products on our website. We have made efforts to ensure
the colour and design of our products are displayed as accurately as possible
on our website.

5. Links to Third-Party Websites

 Links from or to websites outside our
website are meant for convenience only. We do not review, endorse, approve or
control, and are not responsible for any sites linked from or to our website,
the content of those sites, the third parties named therein, or their products
and services. Linking to any other site is at your sole risk and we will not be
responsible or liable for any damages in connection with linking. Links to
downloadable software sites are for convenience only and we are not responsible
or liable for any difficulties or consequences associated with downloading the
software. Use of any downloaded software is governed by the terms of the license
agreement, if any, which accompanies or is provided with the software.

6. Use Comments, Feedback, and Other

You acknowledge that you are responsible
for the information, profiles, opinions, messages, comments and any other
content (collectively, the “Content”) that you post, distribute or share on or
through our website or services available in connection with our website. You
further acknowledge that you have full responsibility for the Content,
including but limited to, with respect to its legality, and its trademark,
copyright and other intellectual property ownership.

You agree that any Content submitted by
you in response to a request by us for a specific submission may be edited,
adapted, modified, recreated, published, or distributed by us. You further
agree that we are under no obligation to maintain any Content in confidence, to
pay compensation for any Content or to respond to any Content.

You agree that you will not post,
distribute or share any Content on our website that is protected by copyright,
trademark, patent or any other proprietary right without the express consent of
the owner of such proprietary right. You further agree that your Content will
not be unlawful, abusive or obscene nor will it contain any malware or computer
virus that could affect our website’s operations. You will be solely liable for
any Content that you make and its accuracy. We have no responsibility and
assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your
ability to post on our website and to remove and/or delete any Content that we
deem objectionable. You consent to such removal and/or deletion and waive any
claim against us for the removal and/or deletion of your Content.

7. Your Personal Information

Please see our Privacy Policy to learn
about how we collect, use, and share your personal information.

8. Errors and Omissions

Please note that our website may contain
typographical errors or inaccuracies and may not be complete or current. We
reserve the right to correct any errors, inaccuracies or omissions and to
change or update information at any time, without prior notice (including after
an order has been submitted). Such errors, inaccuracies or omissions may relate
to product description, pricing, promotion and availability and we reserve the
right to cancel or refuse any order placed based on incorrect pricing or
availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or
clarify information on our website, except as required by law.

9. Disclaimer and Limitation of

You assume all responsibility and risk
with respect to your use of our website, which is provided “as is” without
warranties, representations or conditions of any kind, either express or
implied, with regard to information accessed from or via our website, including
without limitation, all content and materials, and functions and services
provided on our website, all of which are provided without warranty of any kind,
including but not limited to warranties concerning the availability, accuracy,
completeness or usefulness of content or information, uninterrupted access, and
any warranties of title, non-infringement, merchantability or fitness for a
particular purpose. We do not warrant that our website or its functioning or
the content and material of the services made available thereby will be timely,
secure, uninterrupted or error-free, that defects will be corrected, or that
our websites or the servers that make our website available are free of viruses
or other harmful components.

The use of our website is at your sole
risk and you assume full responsibility for any costs associated with your use
of our website. We will not be liable for any damages of any kind related to
the use of our website.

In no event will we, or our affiliates,
our or their respective content or service providers, or any of our or their
respective directors, officers, agents, contractors, suppliers or employees be
liable to you for any direct, indirect, special, incidental, consequential,
exemplary or punitive damages, losses or causes of action, or lost revenue,
lost profits, lost business or sales, or any other type of damage, whether
based in contract or tort (including negligence), strict liability or
otherwise, arising from your use of, or the inability to use, or the
performance of, our website or the content or material or functionality through
our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow
limitation of liability or the exclusion or limitation of certain damages. In
such jurisdictions, some or all of the above disclaimers, exclusions, or
limitations, may not apply to you and our liability will be limited to the
maximum extent permitted by law.

10. Indemnification 

You agree to defend and indemnify us,
and hold us and our affiliates harmless,, and our and their respective
directors, officers, agents, contractors, and employees against any losses,
liabilities, claims, expenses (including legal fees) in any way arising from,
related to or in connection with your use of our website, your violation of the
Terms, or the posting or transmission of any materials on or through the
website by you, including but not limited to, any third party claim that any
information or materials provided by you infringe upon any third party
proprietary rights.

11. Entire Agreement

The Terms and any documents expressly
referred to in them represent the entire agreement between you and us in
relation to the subject matter of the Terms and supersede any prior agreement,
understanding or arrangement between you and us, whether oral or in writing.
Both you and we acknowledge that, in entering into these Terms, neither you nor
we have relied on any representation, undertaking or promise given by the other
or implied from anything said or written between you and us prior to such
Terms, except as expressly stated in the Terms.

12. Waiver

Our failure to exercise or enforce any
right or provision of the Terms will not constitute a waiver of such right or
provision. A waiver by us of any default will not constitute a waiver of any
subsequent default. No waiver by us is effective unless it is communicated to
you in writing.

13. Headings

Any headings and titles herein are for
convenience only.

14. Severability

 If any of the provisions of the Terms
are determined by any competent authority to be invalid, unlawful or
unenforceable, such provision will to that extent be severed from the remaining
Terms, which will continue to be valid and enforceable to the fullest extent
permitted by law.

15. Governing Law

 Any disputes arising out of or relating
to the Terms, the Privacy Policy, use of our website, or our products or
services offered on our website will be resolved in accordance with the laws of
the Province of Ontario without regard to its conflict of law
rules. Any disputes, actions or proceedings relating to the Terms or your
access to or use of our website must be brought before the courts of the Province
of Ontario in the City of Toronto.

Ontario and you irrevocably
consent to the exclusive jurisdiction and venue of such courts.

16. Questions or Concerns

Please send all questions, comments, and feedback to us on our contact form.


January 12 2021

Privacy Policy